Terms of Service – Lilywish

1. Company Information

This website is operated by Lilywish ("we", "us", "our").

Business Information:

Business Name: lilywish.co.uk
Website: https://www.lilywish.co.uk
Email: service@lilywish.co.uk

By accessing our website or purchasing from us, you agree to be bound by these Terms of Service.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years old
• You have the legal capacity to enter into binding agreements
• The information you provide is accurate and complete

We reserve the right to refuse service at any time for any reason.

3. Products

We strive to ensure that:

• Product descriptions are accurate
• Images represent the products as closely as possible
• Prices are correct

However:

• Slight color differences may occur due to screen settings
• All products are subject to availability

We reserve the right to:

• Limit quantities
• Discontinue products
• Cancel orders if necessary

4. Pricing and Payment

All prices are listed in GBP (￡) unless otherwise stated.

Full payment is required before order processing and shipping.

We accept secure payment methods available at checkout, including:

• Credit cards
• PayPal
• Other secure payment providers

If a pricing error occurs, we reserve the right to cancel the order and issue a full refund.

5. Order Acceptance

After placing an order, you will receive a confirmation email.

This email does not guarantee order acceptance.

A contract is formed only after your order has been shipped.

We reserve the right to cancel orders due to:

• Fraud suspicion
• Payment issues
• Product unavailability
• Incorrect pricing

6. Shipping and Delivery

Processing Time:

1–3 business days

Estimated Delivery Time:

United States: 6–12 business days

Delivery times may vary due to:

• Shipping carrier delays
• Weather conditions
• Holidays
• Customs clearance

Lilywish is not responsible for delays beyond our control.

Risk of loss transfers to the customer upon delivery.

7. Returns and Refunds

Customers may request a return within 30 days of delivery.

Returned items must:

• Be unused
• Be in original condition
• Include original packaging

Refunds are issued after inspection.

Please refer to our Return & Refund Policy for full details.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

8. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us:

Email: service@lilywish.co.uk

We will provide a replacement or refund if applicable.

9. Intellectual Property

All content on this website, including:

• Logos
• Images
• Text
• Product descriptions
• Graphics

is the property of Lilywish and may not be copied or used without permission.

10. Limitation of Liability

Lilywish is not liable for:

• Indirect damages
• Incidental damages
• Consequential damages

Our maximum liability is limited to the amount paid for the product.

11. Privacy

Your personal information is handled according to our Privacy Policy.

12. Governing Law

These Terms are governed by applicable laws.

Any disputes will be handled by the appropriate legal authority.

13. Changes to Terms

We reserve the right to update these Terms at any time.

Changes will be posted on this page.