Shipping Policy

At Lilywish, we are committed to delivering your order safely and efficiently. Please review our shipping policy below for detailed information on processing times, delivery estimates, and shipping rates.

1. Free Shipping

We offer free shipping on all orders over ￡69. Please note that as we rely on external shipping carriers (UPS, FedEx, DHL, and USPS), delivery times are estimates and cannot be guaranteed. Allow 1–3 business days for order processing and 6–12 business days for delivery. For more details on international shipping, feel free to contact us at service@lilywish.co.uk.

2. Shipping Rates and Delivery Times

Country/Region	Shipping Method	Cost	Shipping Time
All Countries	Standard Shipping	￡7.99 for orders under ￡69	6-12 Business Days
	Free Shipping	Free for orders over ￡69	6-12 Business Days

Please note:

• Total Delivery Time = Processing Time + Shipping Time

• All estimated delivery times are derived from real-world data collected from past orders. They are approximate times for reference only.

• Shipping times may be affected during public holidays; manufacturers and couriers may limit their operations during these periods. This is outside our control. Normal service resumes immediately after each holiday.

3. How Do I Track My Order?

Through the Lilywish Website

Click on the "track your order" page, then enter your order information to view your shipping details.

4. Can I Change the Delivery Address?

Before the package is shipped, you can contact our customer service by email to change the address in time.

If the package has already been shipped, unfortunately, we cannot change the delivery address for you. However, we will try our best to coordinate with the delivery company, but we cannot guarantee that the delivery address can be changed successfully. In this case, you may need to wait for the order to be delivered before arranging a return or re-delivery.

5. Lost or Stolen Packages

At Lilywish, we understand the inconvenience that a lost or stolen package may cause. To help you quickly resolve such issues, please follow the steps below:

(1) Confirm the Status of the Package

Please first use your tracking number to check the latest status of your package. If the tracking information shows that the package has been delivered but you have not received it, please check your porch, back door, garage, or neighbor's house to confirm whether the package has been placed in a safe location.

(2) Contact the Delivery Company

If the package shows as delivered but is still not found, we recommend that you contact the delivery company immediately. They may provide additional delivery details or help further investigate the whereabouts of the package.

(3) Contact Us

If your package is still unavailable, please contact our customer service team as soon as possible by emailing service@lilywish.co.uk. Please provide the following information so that we can assist you:

• Order number

• Tracking number

• Details of the lost or stolen package circumstances

Once we receive your report, we will work with the delivery company to investigate and assist you in recovering your package if possible.

Please note: Lilywish is not responsible for lost packages marked as delivered. If you require compensation, we recommend that you communicate directly with the courier company.

6. Protecting Customer Rights

At Lilywish, we are committed to protecting your shopping experience. We will do our best to ensure that you receive your purchase and provide you with thoughtful after-sales service. Thank you for your support and understanding of Lilywish. If you have any questions or need help, please feel free to contact our customer service team.