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Return and Refund
Return & Refund Policy – Lilywish
At Lilywish, your satisfaction is very important to us. If you are not completely satisfied with your purchase, you may request a return according to the policy below.
Returns
You may request a return within 30 days of receiving your item.
To be eligible for a return:
• The item must be unused, unworn, and unwashed
• The item must be in its original condition and packaging
• Proof of purchase (Order Number) must be provided
To request a return, please contact us at:
Our customer service team will review your request and provide return instructions.
Please do not return items without contacting us first.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
• The item is defective
• The item is damaged
• The wrong item was received
We recommend using a trackable shipping method, as Lilywish is not responsible for lost return packages.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
• Refund will be issued to your original payment method
• Processing time is typically 5–10 business days
Original shipping fees are non-refundable unless the return is due to our error.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery:
Please include:
• Your order number
• Description of the issue
• Photo evidence
We will provide a replacement or full refund if applicable.
Lilywish will cover return shipping costs for confirmed defective or incorrect items.
Non-Returnable Items
We do not accept returns for:
• Worn or used items
• Washed items
• Items damaged by misuse
• Items returned without authorization
Late or Missing Refunds
If you have not received your refund:
• Check your bank account again
• Contact your credit card company
• Contact your payment provider
If you still need help, contact us:
Order Processing and Delivery
Processing Time:
1–3 business days
Estimated Delivery Time:
United States: 6–12 business days
Delivery times may vary depending on location.
All orders include tracking information.
Changes to This Policy
We may update this Return & Refund Policy from time to time. Changes will be posted on this page with an updated effective date. Please review this policy periodically for any updates.
Contact Information
Business Name: lilywish.co.uk
Website: https://www.lilywish.co.uk
Email: service@lilywish.co.uk